Question 1

What is the minimum storage period?

Accepted Answer

Our minimum storage period is one week. Most customers opt for monthly contracts, which offer better value than weekly pricing and come with a 7-day cancellation notice period. Annual contracts offer an 8% discount versus rolling monthly rates. There is no maximum storage period — we have customers who have stored with us for over five years.

Question 2

Is my stored property insured?

Accepted Answer

ThaiGo Moving's storage facilities provide basic coverage for items damaged due to facility negligence (fire caused by electrical fault, ceiling collapse, etc.). However, this does not cover all risks. We strongly recommend that customers either extend their home or business insurance policy to include off-site storage, or purchase a separate stored-goods insurance policy. We can refer you to our insurance partners who offer affordable stored-goods coverage tailored to the Thai market. High-value items (jewellery, art, instruments) should always have their own declared-value coverage.

Question 3

Can I access my storage unit outside of business hours?

Accepted Answer

Standard facility hours are 7:00 AM – 9:00 PM seven days a week, including public holidays. After-hours access (9:00 PM – 7:00 AM) is available on request for an additional fee and must be arranged at least 24 hours in advance. Humidity-controlled units have 24-hour access as standard, as these units are monitored electronically regardless of staff presence. For our pick-up and drop-off storage service, items are retrieved and delivered to your door, so facility access hours are irrelevant.

Question 4

What should I not store in a storage unit?

Accepted Answer

Items that cannot be stored include: hazardous or flammable materials (petrol, paint, gas canisters), illegal items, live animals, perishable food, items that emit strong odours, and items that are wet or damp at the time of storage (which can cause mould damage to your other items and neighbouring units). We also advise against storing irreplaceable documents, cash, or jewellery in standard storage units — use our humidity-controlled units for sensitive documents and consider a bank safety deposit box for cash and jewellery.

Question 5

How does the pick-up and drop-off storage service work?

Accepted Answer

Our valet storage service works in four steps: (1) Book a pickup online or by phone. (2) Our crew arrives at your address, photographs each item or box individually, and loads everything onto our truck. (3) Items are transported to our facility and stored in your dedicated unit. (4) When you need items returned, log in to your online account (or call us), select the items you want delivered, and we bring them to your door within 24–48 hours. You pay only for the storage space used, and the pickup/delivery cost is included in the monthly rate.

Question 6

What is the difference between standard and humidity-controlled storage?

Accepted Answer

Standard storage units are clean, secure, and protected from rain and direct sun, but temperature and humidity follow the ambient conditions inside the building — typically 28–35°C and 60–80% relative humidity in Bangkok. This is fine for furniture, clothing, and most household items. Humidity-controlled units maintain a constant 20–24°C and 45–55% relative humidity year-round. This is essential for items sensitive to moisture: wooden instruments, antique furniture, oil paintings, important documents, wine collections, leather goods, and electronic equipment intended for long-term storage. The cost is approximately 40% higher than standard units.

Question 7

Can I share a storage unit with a friend or family member?

Accepted Answer

Yes, shared access to a single storage unit is possible. Both parties must be named on the storage contract, and each will be issued their own PIN access code that logs access independently. There is no additional charge for listing a second authorised user. For business accounts, up to five named individuals can be authorised for a single unit. All named users share equal access rights and either can terminate the contract with appropriate notice.

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