Question 1

How far in advance should I book my move?

Accepted Answer

For local moves within Bangkok, Pattaya, or Rayong, we recommend booking at least 3–5 business days in advance. For long-distance interprovincial moves, 1–2 weeks notice is ideal to secure your preferred date. For international moves, allow at least 4–6 weeks so that packing, documentation, and freight bookings can all be arranged without rushing. During peak seasons (January, March, and July–August), demand is higher and earlier booking is strongly advised.

Question 2

What items are you unable to move?

Accepted Answer

We are unable to transport hazardous materials including compressed gas cylinders, flammable liquids (petrol, paint, solvent), explosive materials, live ammunition, and certain chemicals. For safety reasons we also decline to move live animals (we can recommend pet transport specialists), illegal items, and perishable food that cannot withstand the journey temperature. For items that are borderline, please contact us and we'll advise whether they can be transported and under what conditions.

Question 3

Do you move high-rise condominiums in Bangkok?

Accepted Answer

Yes — the majority of our Bangkok moves involve condominium buildings, and we are very experienced with this. Our team coordinates directly with building management to reserve freight elevator time slots, organise truck parking in the loading bay, and ensure compliance with the building's moving hours (most Bangkok condominiums restrict moves to weekdays 8:00–17:00 or weekends by appointment). We recommend providing your building's management contact details when booking so we can handle all coordination on your behalf.

Question 4

Are my belongings insured during the move?

Accepted Answer

All moves include basic carrier liability coverage at no extra charge. For higher-value shipments, we offer optional comprehensive moving insurance that covers the full replacement value of your items in the event of loss or damage — not just depreciated value. We strongly recommend comprehensive insurance for international moves and for any move involving antiques, fine art, electronics, or jewellery. Insurance premiums are typically 1.5–2.5% of the declared shipment value. Our team can provide a quote at booking.

Question 5

Can you move a piano or other large musical instruments?

Accepted Answer

Yes. We have a specialist piano and large instrument moving team equipped with piano dollies, stair-climbing equipment, and appropriate padding and securing straps. We handle upright pianos, grand pianos, digital pianos, and large electronic keyboards. For grand pianos, a pre-move survey is required to assess access at both origin and destination, as some staircases and doorways require special rigging techniques. Please inform us of any pianos or specialist instruments at the time of booking so we can allocate the correct team and equipment.

Question 6

What happens if something is damaged during the move?

Accepted Answer

In the unlikely event that an item is damaged during a move managed by ThaiGo Moving, you should report it to your move coordinator within 48 hours of delivery. Our team will inspect the damage and, if covered under the selected insurance policy, process a claim through our insurer. Claims are typically resolved within 30 business days. For customers who opt for comprehensive insurance, the replacement value is paid; for basic carrier liability, compensation is calculated per the carrier liability formula. Documenting your belongings with photos before packing helps expedite any claim.

Question 7

Do you provide packing materials or do I need to supply my own?

Accepted Answer

If you book our packing service (full or partial), all materials are included in the price — boxes in multiple sizes, bubble wrap, packing paper, foam peanuts, stretch wrap for furniture, wardrobe boxes, and mattress bags. If you choose to pack yourself, we can sell you a packing materials kit at a discounted rate. We do not require customers to use specific branded boxes; commercially available boxes from office supply stores or supermarkets are generally suitable for most household items.

Question 8

Can you move large appliances like refrigerators, washing machines, and air conditioners?

Accepted Answer

Yes, we move all major household appliances. Refrigerators should be defrosted and cleaned at least 24 hours before moving day. Washing machines should have hoses disconnected and, if possible, the drum should be secured with transit bolts (we can provide these for most major brands). Air conditioner units (split systems) require an Air technician to disconnect and reconnect the outdoor unit — we can arrange this as an add-on service. Window-type air conditioners can be removed and moved by our team without a specialist.

Question 9

How is the price for my move calculated?

Accepted Answer

Local move pricing is based on the number of crew members required, the truck size, the estimated hours, and any add-on services (packing, assembly, etc.). Long-distance move pricing is based on the volume of goods (CBM or tonnes), the distance, and any packing or storage components. We provide fixed-price quotes after a pre-move survey (in-person or video) so you know the exact cost before committing. There are no hourly overtime charges hidden in the fine print — if the move takes longer than estimated due to our pace, the price stays the same.

Question 10

Do you offer same-day moving services?

Accepted Answer

Yes, same-day moves are available for smaller loads (studios, one-bedroom apartments, or single-room office moves) within Bangkok, Pattaya, and Rayong, subject to vehicle and crew availability. Same-day bookings are accepted until 10:00 AM for afternoon moves and are best suited for customers with lightweight, already-boxed belongings who don't require packing services. Call or LINE us directly for same-day availability — our operations team can often accommodate urgent requests.

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